[One-sentence description of what this document covers and who it applies to.
Plain, direct, no marketing language.]
[2–3 sentence summary of the document, written for a reader who will not read
every clause. What the document covers, who it applies to, and the most
important thing to know.]
This summary is provided for convenience only. The full document below is the
binding version.
[Opening paragraph. Explain in plain English what this document is, why it
exists, and who should read it. Legal documents should still open with the
reader understanding what they’re looking at.]
[Second paragraph with context — the applicable regulations, the fact that
this document should be read alongside the Privacy Policy / Credit Guide /
Terms, and a note that the summary above is provided for convenience only.]
The following entity details apply to the services described in this document.
These should match the trading entity, ABN and credit licence details held on file.
[Describe the services in clear terms — credit assistance, loan structuring,
application preparation, lender submission. Avoid marketing language. This is
a description, not a pitch.]
Our services include:
We are not a lender, and we do not provide legal, tax or financial
planning advice. We also cannot guarantee a loan will be approved — all
credit decisions rest with the lender. For tax or legal advice, speak with a
qualified professional.
Our services are generally paid for by the lender upon settlement, not by you.
Where a fee is payable by you, it will be disclosed in writing before you
commit to anything.
You have specific rights under the National Consumer Credit Protection Act 2009
and the Privacy Act 1988 (Cth), including the following.
If you are unhappy with our service, please tell us directly so we can try to
resolve it. We take complaints seriously and will acknowledge and respond
within the timeframes below.
Step 1 — Contact us. Email complaints@rescomloans.com.au or call
1300 000 000. We’ll acknowledge your complaint within 1 business day.
Step 2 — Internal investigation. We will investigate and respond in
writing within 30 days. Most complaints are resolved well inside this
window.
Step 3 — External dispute resolution. If you are not satisfied with
our response, you can escalate your complaint to AFCA at no cost. AFCA must
be contacted within 2 years of the issue occurring.
This document is reviewed periodically and may be updated to reflect changes in
regulation, licensing, or our services. The current version is always available
on this page. Where a change is material, we will notify existing clients by email.
| Version | Date | Summary of changes |
|---|---|---|
| 2.4 | 19 Sep 2026 | [Current update summary.] |
| 2.3 | 12 Mar 2026 | [Previous update summary.] |
| 2.2 | 01 Aug 2025 | [Previous update summary.] |
| 2.1 | 04 Feb 2025 | [Previous update summary.] |
For questions about this document, or if you would like to make a complaint,
please use any of the contact points below.
Email: hello@rescomloans.com.au
Phone: 1300 000 000
Hours: Mon–Fri, 8:30am–6:00pm AEST
Email: complaints@rescomloans.com.au
Write: Complaints Officer, [Postal address]
Response: within 30 days
Australian Financial Complaints Authority
Phone: 1800 931 678
Web: afca.org.au
Free service for consumers
For specific questions about this document — or a copy in a different format —
email compliance@rescomloans.com.au or call 1300 000 000.
This document is provided for informational purposes and reflects our practice
as at the version and date noted above. It does not constitute financial,
credit, legal or tax advice, and does not create any contractual relationship by
itself. Where this document references legislation, regulations or external
schemes, those references are subject to change. Nothing on this page guarantees
that credit will be approved. All credit is subject to the lender’s own assessment
and approval. [INSERT RESCOM’S APPROVED CREDIT / LICENSING DISCLOSURE AND AFCA
DETAILS WHERE REQUIRED.]